Passenger property management and good working relationship

One of the issues that drivers who provide public transportation services should know and implement is to properly load and secure passenger goods and deliver them to the desired location without breaking or damaging them.

The condition of the goods

The driver must separate the passenger's belongings and weigh them according to the order of their origin, pay according to the fare and put a tag on the luggage/baggage/in the order of the passengers.

Precautions to be taken when loading the item

• Knowing and identifying items that should not be loaded together

• Thorough understanding of the handling and positioning of the goods during installation

• Identify the appropriate place to store the items

• Packing and tying the items well

• Ensuring that passenger goods are loaded free of theft

Auction status

• Loads should be unloaded with the same method and care as they were loaded

• The passenger must hand over the goods to the owner by accepting the receipt for loading the goods.

• Drivers must do this duty with utmost care on the road and in the surrounding areas.

• Understanding the needs of the disabled

• People with disabilities are among the members of the public who are used in the provision of transportation services. Most of the world's countries, especially in developed countries, special services for disabled people are used in services such as trains, buses, etc., but in developed countries, these special services are not available. Since there is a limited capacity to provide, we must use public transport together with the rest of the society.

• Getting a priority ticket without waiting in line

• Be careful not to fall while boarding and disembarking

• Cooperation when getting off the vehicle and crossing the asphalt. Travel information

• Travel plan: information and itinerary map

• Checking the characteristics of the route and the safety and security of the area from the relevant body

• Names and addresses of the parties to whom information will be transmitted in the event of an accident

• Identification of people with health problems among passengers

• Names and addresses of other similar associations: organizations and individuals

• A thorough understanding of the culture and tradition of the community as well as their beliefs

• Knowing and keeping records of vehicle technical repairs

Levels of control

Regulatory precedents are procedures that show the work responsibilities that parties in the transportation sector must perform at each level.

Entities in the transport sector are:

• Drivers

• Assistants

• Owners

• They are supervisors.

Driver's responsibility

• Preparing for inspection before and after the trip

• Controlling and monitoring passengers and their goods

• Car maintenance

• Notify passengers of rest and lunch

• Ensuring that passengers are careful when getting on and off

The responsibility of the assistant

• Providing information to passengers and protecting their safety

• Checking the health of the vehicle when it stops for rest

• Counting the number of passengers

• Instructing passengers to respect the system

• Notify and execute passengers when they get on and off

Responsibility of the landlord

• Hiring a qualified and reliable driver

• Providing the driver with enough resources for the trip

Part 1 Guidelines and principles of various offices or organizations

Guidelines and principles of various offices or organizations

Any employee has the duty to participate in the common goal or vision of the organization or the sector in which he participates and to work to achieve the vision of the organization.
In order to achieve this goal,
1- different government bodies or
2- the employer's organization or
3- unions can issue their own guidelines.
Among the guidelines and principles (rules) issued
1- Work process guidelines and rules
2- Service delivery guidelines and rules
3- Training guidelines and rules
4- Staff hiring guidelines and rules
5- Guidelines and rules that the employee should follow
6- Workers' salary payment and
6- Disciplinary punishments And instructions and regulations may be issued regarding the rules and regulations required by law.

Drivers must be familiar with these guidelines and principles
- and know how to perform their duties properly.
- They should know their rights and obligations.
- They should clearly identify the things they are asking for.
Being aware of these things makes them self-preservation.

The proper implementation of guidelines, systems and principles (rules) plays a significant role in fulfilling the rights and needs of the driver as well as paving the way for the sector's (school or organization) vision, purpose and satisfying the needs of the user community.

Part 2 Job description and responsibility of drivers

Job description and responsibility of drivers

• Any driver of a public transport vehicle is obliged to undergo the training provided by the sector.

• While driving a bus, one must be very efficient and careful.

• Both before and after moving the vehicle, the technical parts of the vehicle that can be seen and inspected by him must be inspected and repaired.

• The equipment to be used for inspection and repair must be with appropriate /Special tools or Equipments/.

• Due to technical failure/defect/, repairing the vehicle in a timely manner or making a report to the appropriate department/body/.

• Driving a vehicle in compliance with the traffic laws and regulations in the country/region.

• Practice emergency exits for school, station or garage.

• Maintain good professional relations with the community and colleagues.

• Clear disclosure of legal, factual and important matters related to the work in a timely and appropriate manner.

• Be very careful when boarding and disembarking passengers and take off and arrive within the allotted time.

• Keeping the vehicle clean and servicing it on time.

• Repair according to the maintenance plan issued by the person in charge of the company or association.

• Dangerous things that can harm the existence of the organization, individual, association or the sector that provides transportation services must be reported to the relevant departments in a timely and appropriate manner.

• Children, elderly people and pregnant women with disabilities should be helped and facilitated to cross the road carefully at an approved stop or place.

• A bus driver engaged in transporting students and children should not exceed 120% of the seat capacity given by the transport authority.

• The on-board speaker should only work for the driver.

• It should work equally for everyone.

• In particular, school bus drivers should be taught/trained at least once how to extricate themselves from the vehicle or emergency exit in the event of an accident.

Driver's responsibility

• Pre-trip inspection and preparation;

• Regular practice of preventive maintenance;

• monitoring and monitoring passengers;

• Controlling things or situations that happen suddenly

• Safeguarding, maintaining and using a vehicle;

• Clearly inform passengers of rest, lunch, and fuel filling stations and implement them in practice;

• Before dropping off a passenger, a vehicle must comply with the order to stop only in an authorized location past the emergency exit stop door.

Shared responsibility

On a field trip, the driver, the team leader, and the transport supervisor or director are jointly responsible.

Responsibilities of assistant and travel team leader

• Communicate/inform the passengers about the travel plan and provide caution;

• Giving information to the passenger

• Protecting, caring for and supervising the safety of passengers;

• Overseeing and inspecting the entire vehicle from a stop for rest, lunch,

• participating in field trip activities;

• counting and recording the number of passengers;

• Instructing the passenger to know and respect the travel rules

• Gathering the passenger and making them enter the vehicle,

Responsibilities of Owner, Director or Supervisor

• Providing a qualified vehicle and driver;

• Allocate and allocate necessary planning time;

• They know where to meet with drivers.

About making travel plans and carrying them out

Drivers often face various problems while traveling.
For example ➡ if the line you choose without planning and without information is wrong ⬇

• Drivers subjecting their vehicles to serious technical breakdowns;

• increase in fuel consumption,

• Not meeting the comfort and needs of our passengers

• Failure to arrive at destination on time or cancellation of trip altogether may occur.

• Therefore, a bus driver is required to make a travel plan by gathering information about the approved route before starting a trip.

As we have seen the situation so far, most of the drivers who are providing public transport bus services are the owners of the vehicles.

Therefore, when a driver makes a travel plan, they should include:

• - the distance from origin to destination in kilometers,
• - Central cities and historical sites,
• - How and from whom to get the help you need,
• - It is required to inform passengers of the place and time of boarding.
• - A bus driver who provides services to students is required to inform the parents of the place and time of boarding.
• - Passenger baggage loading time;
• - the departure time of the vehicle;
• - Breakfast, lunch and entertainment areas as well as gas stations;
• - place and time of arrival;
• - Road direction indicator and address of public organizations along the route,
• - Return date, place and time;
• - Passengers must carry additional equipment for the purpose of the trip.
  For example:- A driver who provides services to tour and research travelers, provides various vehicle repair technical equipment, shovel, hammer, hammer, tent, etc.
• - The security of the vehicle should include the place where it will stay and use and the necessary items needed for the trip from the distribution department/organization/.
• - In addition, transport companies can prepare their own travel plans and give them to their drivers.
• - In general, a driver who uses a travel plan not only achieves high satisfaction among service users, but also contributes greatly to reducing the cost of technical breakdowns and misuse of the vehicle by knowing the route in advance and preventing accidents.
• - So following a plan is a clear measure of a driver's professionalism.

Precautions for passengers

Keeping passengers safe and providing efficient service while transporting passengers to their destination is a key job and responsibility of a bus driver.

So the driver

• They should consider the physical and mental condition of traveling passengers when boarding and disembarking them.

• They should also know the vehicle parking areas and directions.

• They should be able to know the boarding and disembarking places correctly and identify the situations that pose a danger to the passengers.

Precautions that drivers should take when picking up and dropping off passengers

▶ Arriving at the time and place indicated on the travel plan and parking the vehicle 40 cm away from the edge of the parking area.

▶ After making sure the driver has stopped the vehicle completely in the correct position, putting the gear in zero and holding the handbrake;

▶ Opening the passenger door and/or notifying the passenger that the door has been opened with a loudspeaker;

▶ Passengers who are embarrassed to be paid service fee according to the order of origin of passengers on time from the starting point, but giving priority to the disabled, children, the elderly, and those with pregnant children and making them sit in the middle of the vehicle.

▶ If the passenger is on the middle of the road, before reaching the stop or the stop where there are passengers, show the necessary stop sign and reduce the speed of the vehicle step by step, stay 40 cm away from the edge of the road and stop the vehicle in the right direction, estimating the loading condition according to the number of passengers.
▶ However, if the number of passengers is high, before opening the door, get off the vehicle and allow the passengers to enter properly and pay the service fee in turn. Give priority to the disabled, children, the elderly, pregnant women and those with children. Keeping passengers safe by informing them to cooperate if a seat is reserved.
▶ However, if it is embarrassing and dangerous, refusing to pay for the service and making them use another vehicle,

▶ The vehicle should not be loaded more than the permitted load, but if passengers are allowed to stop and go on city public transport buses, it should be in a safe condition.

▶ For example:- It is prohibited to transport a passenger with the body of the passenger sticking out, the door not being fully closed, excessive recoil, overpowering/exceeding the vehicle's capacity, etc.

▶ According to the plan, prepare and stop the vehicle at the number of the first station stop to accommodate the passengers.

▶ Allowing passengers to sit by opening the door as they arrived;

▶ People with disabilities, children, the elderly, pregnant women and those with children should be placed in the middle seats, not in the back.

▶ Disabled people should be seated behind the driver / behind the cab and in the seat closest to the seat or in the area where the helper sits, it will be more convenient to help and take care of them.

▶ Public transport buses in our country do not have a level to allow disabled people to enter their wheelchairs.

▶ If passengers are boarding in the middle of a journey, show the required stop sign before reaching the stop and gradually reduce the speed of the vehicle and stop at the stop on the edge of the road.

▶ It is forbidden to drive or unload a vehicle while it is moving

▶ After disembarking passengers, before starting the journey, check the traffic situation and the presence and absence of passengers who have not disembarked through the side and center mirrors.

▶ It is not recommended to let passengers down at the turning point because it is dangerous

▶ It is important to take proper care in places or areas where there are a lot of passengers (people) because it is not convenient to adjust the vehicle after the passengers have boarded and it can also cause an accident.

▶ Giving orders and ensuring that passengers are properly seated and fasten their seat belts before any driver starts. Also, it is important to close the doors and boot up if the taco is done.

▶ Passengers should be dropped off at an approved place or at a safe place

▶ Passengers should not leave their seats until the vehicle is completely stopped and the door is opened.

▶ We need to inform passengers that they should get off the bus and cross the road on the road in front of the vehicle. This is because they block the vehicle from behind to prevent them from being hit by another vehicle while crossing the road.

▶ We need to make sure that the passengers on the right side of the side mirror get off properly and do not cross the road.

▶ It is expected of a driver to make passengers who do not pose a danger to wait at a close distance to get off their belongings from the parking area. This work can be done by assistants or supervisors

▶ Regularly count the number of passengers at boarding or disembarking points. In addition, in order to protect the safety of passengers, the vehicle should stop and watch until they cross the road

▶ When passengers want to get on or off and cross the road, the bus driver looks at the right and left side of the road and makes sure that the road is clear and gives priority to them to cross the road.

▶ It is expected of the driver to ensure that passengers do not get into an accident by arranging various signs and other things in case an item falls on the road when they are crossing the road and they want to return to bring the item.

Drivers who provide transportation services for students should be careful

▶ Before students leave school, reach the bus stop and prepare the vehicle. When the driver gets off the vehicle, remove the ignition key from the engine.

▶ Ashkerkara should be at the entrance and exit door of the school to control and adjust and or guide the process of students' marriages while they are boarding.

▶ Taking special care of children under 12 years of age, placing them in a seat and helping them to fasten their seat belts.

▶ Make students use the handrails in the vehicle while getting in and out of the vehicle.

▶ Checking and inspecting the students' learning equipment and remaining students before moving the vehicle;

▶ Checking the rearview mirror to ensure that all students are seated properly and wearing seat belts when sitting down to drive the vehicle;

▶ Students should be dropped off at a place where they are allowed to drop them off and at a safe place.

▶ If there are students who want to cross the road by standing at a stop, make them cross properly and carefully, and if they are children, they should be handed over to the person/parent/handover. This work can be done by other employees.

▶ If students are in school when they are getting off, it is required to control them so that they wait for their turn and get off in an orderly manner so that children are not harmed.

▶ Helping students get down while using a handrail if there is one,

▶ Especially for student bus drivers, the bus should not stop and unload or load from the main gate of the school premises, because it is dangerous for children to be in danger.

Points that must be met by drivers who are visiting the country or transporting tourists

▶ It is required to implement according to the plan issued in each trip specification,
namely:-

▶ Playing a key role in making the trip successful

▶ Guided according to the travel plan,

▶ Trying to meet the satisfaction of passengers and visitors on the trip

▶ As most trips take more than one day, the following items should be prepared or arranged in advance, as the weather conditions of the route vary or change.
Namely :

▶ Sufficient cash and fuel;

▶ Install a tow / winch on the vehicle.

▶ Preparation of shovel, doma, and different tools...etc

▶ Depending on the importance of the visit, various packages of food, cooking utensils, tents and clothes

▶ A complete set of vehicle repair tools and a variety of spare parts that can be easily damaged and lost...etc.

▶ Communication radio phone / mobile,

▶ First aid kit,

▶ It is necessary to prepare fire fighting equipment.

▶ According to the schedule of the visits, arrive at the right place and time in advance and notify that you have arrived at the place.

▶ Properly loading and securing the tour items by receiving them;

▶ According to the type and characteristics of the visitors, reserving seats and making them wear seat belts. However, when a passenger is boarding a cross-country / city / bus, the necessary precautions should be taken when boarding and disembarking passengers. Also, you should be able to understand that visitors' ages, needs and goals are different.

▶ Children and disabled passengers should not be placed in the front. Because babies have to touch different things and startle, if pregnant mothers sit in a place where there is startle and movement, it can cause physical problems...etc.

▶ It is very useful for drivers to know different local and foreign languages ​​because knowing different international languages ​​makes it more successful to communicate with visitors and express desired things or ideas.

▶ A tourist vehicle driver must have good map reading and understanding skills and know the conditions of the areas they are going to.

example -

• Knowing the culture and traditions of the community, the safety of the environment, the characteristics of the road and the weather...etc.

• If the tour is in a group, it should be based on the position of the visitors, whether it embarrasses or humiliates them. Because on this kind of trip, travelers cannot pay proper attention to their environment and be careful, especially because the weak and children may be harmed. Drivers must obey and maintain any regulatory laws and regulations issued by the transportation authority while operating on the borders of the country's regions.

The number of passengers that drivers must and cannot carry

1. Should not be installed at any time; -

• If the vehicle is more than the loading capacity or more than the permitted sitting and standing position, it is only an urban tour.

• If the vehicle has no other double deck / single-deck /

• The vehicle must not be more than the permitted weight, i.e. more than people traveling standing and sitting, but if the vehicle has a double load on top, it is forbidden to carry a passenger standing on top of the permitted load.

• Not to embarrass and transport passengers in conditions that lead to overcrowding;

2. Children who do not occupy the same travel number or space as an adult should not be carried in the same number of seats.
   Therefore, if the children are under 5 years old, their parents/guardians should hug them.
   Children under 18 must stay with their parents.

Precautions to be taken for a long trip

• Every bus driver must always report the vehicle on the trip by filling up a form properly after making a trip.

• They must communicate to the passenger that the seat belt is working properly and how to fasten it, either by text or by the driver through the speaker.

• The speed of a student bus during a long journey should be about 50 km/h.

• A driver must ensure that the handbrake is properly engaged before moving the vehicle.

• Do not lock the passenger or driver's doors from the outside with a large key, remove the handle, or use a deadbolt.

• Drivers should not drive under the influence of alcohol, drugs or drugs.

• He should not smoke.

Passengers' purpose and type of travel

❖ Passengers can move from place to place for different reasons and purposes
▶ They can move in groups or
▶ They can move individually.
❖ Types of transport users may be different in their characteristics or their work and needs.
❖ Therefore, the bus drivers must know the type of journey and passengers very well.

The main types of travel are
1. long travel,
2. medium travel,
3. short travel,
4. intra-city travel,
5. travel in large corporate premises and others.

1- Long journey: It means a long journey from region to region and country to country.

2- Medium trip: It means a trip from city to city or from zone to zone.

3- Short trip: It means a trip from district to district.

4- Urban travel: from home to work or from school to home, from home to school, from home to school, from shopping to home, etc. It means any activity in a city.

5- Travel in the income of a large company : - It is a trip to deliver and return the employee from the place of accommodation to the main place of work or from the office to the place where the main work is done when the premises or skin area of ​​a company is wide.

Types of travel purpose of passengers

Passengers move or travel from one place to another because they need to use transportation services to get what they want.

❖ Therefore, the main reasons for passengers to use the bus service are:-

A - for work and social affairs;

B - for visitation,

C - School services are mainly mentioned.

Commuters' trips for work and social activities can include many things.
For example:
1. What we call trips for business purposes
: ▶ Government or corporate work,
▶ Business work,
▶ Study and research work,
▶ etc. Work can be mentioned mainly.
2. What we call trips for social purposes can be referred to as
▶ trips for weddings ▶ trips for festivals and cultural celebrations. 3. What we call sightseeing trips ▶ Domestic or foreign travelers can visit historical places in groups or individually depending on the season. The trip can be led by group leaders or tour companies. 4. In the same way, what we call school trips ▶ students and the school community from home to school from school to home ❖ also ▶ for various sports, ▶ sightseeing or ▶ recreational travel services.

Part 1 Types of vehicles and services that provide taxi services

Types of vehicles and services that provide taxi services

It is providing taxi services in different cities of our country. We can see these vehicles, which are providing high service to satisfy the needs of the society, divided into two sizes. They are:

-1 small taxis

2- They are big taxis.

Small taxis

Most of what we call small taxis are four-legged and three-legged. Such vehicles are distinguished from domestic automobiles in their operation, that is, their technical body, only by their body color and their service license, while the three-legged ones are commonly called tricycles or badges. -

▶ Standard service and

▶ They are for hotel use.

Small taxis that provide regular service

These taxis provide door-to-door transport services in the city and on specific routes, and are often used when the service seeker wants to move to the desired location.

Types of vehicles that provide this service :-

Their loading capacity is five-person, four-wheel, four-door, and they are Lada, Toyota, Datsun, Peugeot and so on. The paint color is white with the roof and the rest of the vehicle is completely covered in blue paint.

Tricycles are three-wheeled and one-door tricycles with 3 drivers. These taxis can provide service only within one city area.

Small taxis that provide hotel services

They are usually found in hotels and airport lounges and are painted yellow with green stripes on the sides. They may not be limited to one region like regular service minicabs.

Big taxis

Usually in our country, what we call big taxis, they carry a large number of passengers on regular and common main roads, and they have cashiers and passenger helpers. They are:

▶ Mini-bus taxi

▶ Conversation is a taxi.

Mini bus taxis

Mini-bus taxis provide services for short, medium and long distance within the city. These types of vehicles can carry up to 12 people from their driver. Their nature of work is very repetitive and round and they provide a high level of service to the society by making at least 8 rounds in a day. They provide service only in one city or region. The color they paint is white at the top and blue at the bottom.

Conversation taxi

These types of taxis are mostly similar to mini-buses in terms of service and operation. Their color type is blue at the bottom and white at the top.